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Oтзывы клиентов
Рейтинг
94.0 %
от 14037 отзывов от реальных клиентов
Отзывы по странам:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Последние отзывы:
David Ohalloran
(1 резервация)
Australia
05.10.2024
Оценка услуги:
очень плохо
The car is in need of repair. The steering is not good and the battery gave only a little more than 100km per charge. This is the worst car I’ve driven in many years.
Оценка персонала:
удовл.
Please don’t rate individual staff. This is a sign of poor management trying to blame front line staff
Время получения/возврата:
удовл.
Оценка автомобиля
очень плохо
This is the worst electric car I’ve ever driven. Even the MG is better to drive! There is nothing intuitive about the Peugeot dash or system. Also the Top Rentacar slogan on the back window is exactly in the line of sight for the rear vision mirror making it a driving hazard. We booked via booking.com specifically asking for a city pickup but it turned out to be near the airport.
Рекомендовали бы Вы нас:
да
нет
Y**** G********
(1 резервация)
Israel
30.09.2024
Оценка услуги:
очень плохо
It took 2 hours and 5 minutes (!) from the moment I enterd your office till I got the car keys. Disaster!
The agent was NOT nice and not expirienced.
Оценка персонала:
плохо
It took 2 hours and 5 minutes (!) from the moment I enterd your office till I got the car keys. Disaster!
The agent was NOT nice and not expirienced.
No GPS altugh it was prommised in the contract.
Didnt gave me any introduction and explenetion about the car even after I asked to.
Was Fair but not nice.
Was Fair but not nice.
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
Thomas Walther Sauder
(2-3 резервации)
Switzerland
21.09.2024
Оценка услуги:
очень плохо
the pick-up takes much too long! You could collect all necessary information upfront and speed up the process easily. I returned the car 2 hours earlier than agreed and was charged 24 EUR for this! Your staff Tihomir Zdravkov is very unfriendly, could not even show me where this is written in the contract. On the voucher nothing was mentioned about such a fee.
Оценка персонала:
плохо
friendly lady. But very slow.
unfriendly... not fit for this job
unfriendly... not fit for this job
Время получения/возврата:
хорошо
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
Joseph Kohen
(4-5 резерваций)
Bulgaria
25.08.2024
Оценка услуги:
очень плохо
the car was bad. It stopped working and could not be started in the middle of the day. The crew in Plovdiv especially the manager provide very slow service and were very un friendly I was in a hurry since I missed many meetings due to the broken car. Terrible service
Оценка персонала:
хорошо
she was ok
the person who accepted me was very nice
the person who accepted me was very nice
Время получения/возврата:
хорошо
Оценка автомобиля
очень плохо
Рекомендовали бы Вы нас:
да
нет
E*** B******
(свыше 6 резерваций)
Bulgaria
22.08.2024
Оценка услуги:
очень плохо
Проблем а ме връщам колата преди 2 часа
И съм таксуван 48лв
Оценка персонала:
плохо
Не
Не
Не
Время получения/возврата:
хорошо
Оценка автомобиля
плохо
Не
Рекомендовали бы Вы нас:
да
нет
Rene Zwolsman
(1 резервация)
Netherlands
16.08.2024
Оценка услуги:
очень плохо
According to your employee my creditcard is not a creditcard and because of that I had to take extra insurance
Оценка персонала:
удовл.
Время получения/возврата:
удовл.
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Sebastien Voyron
(1 резервация)
France
15.08.2024
Оценка услуги:
очень плохо
It took us more than 2 hours to get the vehicle back, without any apology from the staff. We extended the rental by one day, it took multiple attempts to finally receive a link to pay…. no commercial offer was proposed, worse, the price was very high compared to the rental of several days. As if that were not enough, there was a misunderstanding about the return time of the vehicle and there again we have to pay a huge price for 3 additional hours. I did not ask for 2 hours less rental when I waited 2 hours for my vehicle…. simply scandalous
Оценка персонала:
удовл.
Время получения/возврата:
удовл.
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
Sajjad Ahmad Khan
(2-3 резервации)
United Kingdom
07.08.2024
Оценка услуги:
очень плохо
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Оценка персонала:
плохо
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Время получения/возврата:
удовл.
Оценка автомобиля
очень плохо
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Рекомендовали бы Вы нас:
да
нет
A******** G*********
(1 резервация)
Germany
19.07.2024
Оценка услуги:
очень плохо
Absolut unfreundlich.
Оценка персонала:
плохо
in Ordnung.
Bei der Übernahme und Bezahlung vom Fahrzeug es wurde geweigert uns die Rechnung zu geben. Aussage wir bekommen es bei der Rückgabe.
Bei der Rückgabe wurde es ebenso geweigert uns die Rechnung zu geben.Das habe ich noch nirgendwo erlebt.
Bei der Rückgabe wurde es ebenso geweigert uns die Rechnung zu geben.Das habe ich noch nirgendwo erlebt.
Время получения/возврата:
удовл.
Оценка автомобиля
плохо
Auto war Schrott , Stossdämpfer unterwegs mehrmalls abgefallen.
Am Fahrzeug waren überall die Schäden und Druckstellen.
Рекомендовали бы Вы нас:
да
нет
Paul Cochrane
(2-3 резервации)
United Kingdom
12.07.2024
Оценка услуги:
очень плохо
Charged for been late 1 hour ..when we picked the car up 5 hours later than arranged when we arrived you did not suggest a refund so why charge for extra hour . Also did not use car till insurance was delivered to us by speedy courier for a day . Worried it was not covered. And the rude guy on reception when we dropped car off was uncalled for
Оценка персонала:
плохо
5am not sure but whoever was polite and helpful at that time of morning
Not good rude and would not listen to our reasons and regarding later pick up of the car when we arrived
Not good rude and would not listen to our reasons and regarding later pick up of the car when we arrived
Время получения/возврата:
хорошо
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
