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Oтзывы клиентов
Рейтинг
94.0 %
от 14037 отзывов от реальных клиентов
Отзывы по странам:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Последние отзывы:
Varouzan Arakelian
Cyprus
29.04.2019
Оценка услуги:
очень плохо
Оценка персонала:
плохо
Время получения/возврата:
удовл.
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
Emma Ramos Santana
Spain
Spain
17.02.2019
Оценка услуги:
очень плохо
We had a tire deflated and after several calls did not solve anything, we had to look for a mechanic by our own in a village in Bulgaria (almost nobody spoke English). With a car insurance that includes roadside assistance, your option was to buy us the tire. We did not even have help to indicate a nearby mechanic.
Оценка персонала:
удовл.
Время получения/возврата:
хорошо
Оценка автомобиля
очень плохо
Рекомендовали бы Вы нас:
да
нет
S******* E* A****
Belgium
Belgium
09.01.2019
Оценка услуги:
очень плохо
Hello
I rented the car on 7th january. When I took the car it was good. I drived to veliko tarnovo in the night. On my way the engine oil light went on. IT says I have to add oil. Because it was night and its dangerous to drive with little oil I decided to add a little oil So I bought oil from the shop and added a little Till the light was gone. I treated the car very Well during my visit to Veliko tarnovo. I always payed for secured parking. I washed the car before returning iT to You. I treated the car Like my OWN car. Everything was OK. When i returned the car They asked me If there was a problem. I said I Only added Some oil when i was driving in the night to Veliko. He asked About the ticket And i Said I lost it And i Said No problem i dont need the money for that oil. Then he Said You are Not allowed to add oil in a very rude way. Not polite at All. I Said iT was middle of the night And its dangerous to drive With little oil. You are also Not allowed to rent me a car With little oil. You have to do your checks. So he gave me a ticket of 30 EUR. The man was totally Not polite. So I Just paid Because i dont Like that kind of discussions With unpolite people. I Said i Will speak With Ryanair Because They work together With You. So I Just hope You are going to do something About this And About the unpolite man I returned the to. The collegue of anatolii. Then I dont have to speak With Ryanair About this incident.
Yours sincerely
Solaiman El Akraa
Оценка персонала:
удовл.
Polite man did his job Well.
Anatolii didnt Said much Because he dont speak english Well. No problem. But his collegue was So unpolite. I dont see his picture here.
Anatolii didnt Said much Because he dont speak english Well. No problem. But his collegue was So unpolite. I dont see his picture here.
Время получения/возврата:
удовл.
Оценка автомобиля
очень плохо
The golf is a very Good car. But the service after was very bad And I hope top rent car Will do something About iT.
Рекомендовали бы Вы нас:
да
нет
D**** R****** H*******
England
England
01.01.2019
Оценка услуги:
очень плохо
Very slow at pick up point.7 of my family in the cold for over 1 hour VERY POOR
Оценка персонала:
плохо
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
G******* P**********
Greece
Greece
31.12.2018
Оценка услуги:
очень плохо
Оценка персонала:
очень плохо
The day when we take the van in details she didn't put the problem in the middle seats ( the right ) it's doesn't work because it have problem . We are together and also two more mens from your company . She told me fo sure he right in the contract .I am very upset.
Today when I bring the van at first he say to me why you bring here and where is the blue card . Explain because nobody gives me blue card for parking and they told me to bring here. After we go to check the van everything was perfect but we try to open again the right sea from the middle and we can't put again and we left down. She told me you broke that and we can't give you back the guarantee deposit. I try many many times to explain but she didn't want to understand. I said to her go back to see you it's not broken , it is unblocking. She says no. Then I took the keys ( off course because I yelled the police come ) and we go to the van again with Elena and three police officer I put with my friend the seat an I saw her how it's work and in never broken. Many many times I said to her to just call the previous girl ho give us the van and explain about this seat. VERY DISASTER EXPERIENCE. I travel a lot but first time I have these treatment.
Today when I bring the van at first he say to me why you bring here and where is the blue card . Explain because nobody gives me blue card for parking and they told me to bring here. After we go to check the van everything was perfect but we try to open again the right sea from the middle and we can't put again and we left down. She told me you broke that and we can't give you back the guarantee deposit. I try many many times to explain but she didn't want to understand. I said to her go back to see you it's not broken , it is unblocking. She says no. Then I took the keys ( off course because I yelled the police come ) and we go to the van again with Elena and three police officer I put with my friend the seat an I saw her how it's work and in never broken. Many many times I said to her to just call the previous girl ho give us the van and explain about this seat. VERY DISASTER EXPERIENCE. I travel a lot but first time I have these treatment.
Время получения/возврата:
удовл.
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
J**** S***** K********
Finland
Finland
08.10.2018
Оценка услуги:
очень плохо
Your office was very difficult to find, there was many customers at same time and long lines to wait. I made before hand express booking, but it does not worked. There was no info of mine in data base (I´m cold member), the car was not ready, the rooter dos not work and so on
Оценка персонала:
плохо
There was some one else
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
F******* L**** K**** C******
England
England
28.09.2018
Оценка услуги:
очень плохо
Company has decided to charge us over 500 euros 5 days after car was dropped off stating that there was damage to the car. We paid for full compensation but because we do not have a police report (for an accident that did not happen), it voids the protection.
Оценка персонала:
плохо
Took a bit to get the car but no problems there. car was parked between another car and a tree so hard to inspect but I asked the guy to confirm I had full protection so thought nothing to worry about.
There was noone at the drop-off. I called the company and was told it was fine, just to drop the keys. Now 5 days later they state there is damage to the car even though I was told I had full protection. I was supposed to call the police for an accident that did not happen.
There was noone at the drop-off. I called the company and was told it was fine, just to drop the keys. Now 5 days later they state there is damage to the car even though I was told I had full protection. I was supposed to call the police for an accident that did not happen.
Время получения/возврата:
хорошо
Оценка автомобиля
отлично
Go for a company that won't try to rip you off.
Рекомендовали бы Вы нас:
да
нет
Ivan Stoianov Petrov
Spain
Spain
22.06.2018
Оценка услуги:
очень плохо
Later I vill send you details :
It was rejected to call for small damage been within 24 hours !!! And I was charged against the conditions !!!!!
Оценка персонала:
хорошо
Время получения/возврата:
хорошо
Оценка автомобиля
хорошо
Never after this experience !
Hidden cláusulas in the insurance all risks !!!
Рекомендовали бы Вы нас:
да
нет
Mark Richardson
England
England
16.06.2018
Оценка услуги:
очень плохо
I brought the car back full of diesel. The gauge was not working properly. I filled up twice once when I entered Sofia and again as I noticed the top line on the gauge was not working. I use your company at least 4 times a year. I am a very good customer. I will never use your company again I am disgusted
Оценка персонала:
удовл.
Время получения/возврата:
удовл.
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Mark Andrew Pettit
England
England
03.06.2018
Оценка услуги:
очень плохо
no one to meet us at the terminal, even though I booked 'meet and greet'
Booked a guaranteed ford fiesta but was given a C3
Paperwork was not in english, so was forced to sign documents I could not understand.
Car was underpowered
Оценка персонала:
хорошо
Nedyalko was friendly and tried to be efficient, but he struggled with the failings of the company as above.
Время получения/возврата:
отлично
Оценка автомобиля
очень плохо
C3 very under-powered unless just pottering around town
Рекомендовали бы Вы нас:
да
нет
The worst service I've ever had with rent-a car company. He made us pay for two tiny dents on the roof of the car which we had nothing to do with. Since the dents were on the roof, during the pick-up we did not pay attention to them, and as a result, were told it was our fault which resulted in 230 EUR fine. No proper photos of the roof, showing its undamaged state, were produced to us. Since the car was rented through Autoeurope aggregator, and we had purchased their insurance, Top Rent decided to use this and get some money out of us, since we are supposed to get reimbursed by AutoEurope anyway. This incident happened on 26 April on Friday evening, and to-date I have not yet received correct paperwork (they sent me the invoice for the wrong amount and the statement not specifying the type of damage we paid for). The staff was not helpful or accommodating, they only cared about getting the money out of us; nothing was properly explained, they just kept on pushing for money. The worst experience I've ever had; stay away from them