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Oтзывы клиентов
Рейтинг
94.3 %
от 22178 отзывов от реальных клиентов
Отзывы по странам:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Последние отзывы:
Ali Nesridin Durgut
(4-5 резерваций)
Bulgaria
27.07.2023
Оценка услуги:
отлично
Оценка персонала:
отлично
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Marina Kaplan
(2-3 резервации)
Israel
27.07.2023
Оценка услуги:
отлично
Оценка персонала:
отлично
Время получения/возврата:
хорошо
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
P***** M******
(1 резервация)
United States
27.07.2023
Оценка услуги:
плохо
The car was ok but the pick up team was terrible- not professional at all. Disappointing very disappointing.
Оценка персонала:
плохо
I cannot tell if I have the right man because you have no picture but the person who processed my paperwork was bored, not interested, disrespectful. Only the minimum amount of service was provided
, and I had to press for that minimum
Professional competent, good man, good representative for your company
Professional competent, good man, good representative for your company
Время получения/возврата:
удовл.
Оценка автомобиля
удовл.
Not powerful enough
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Miolene,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with our team. We always carefully select employees in our company and provide them professional training, so that all customers are served at the highest level. We would like to ask you to email us a little more information about your rental on customer.service@toprentacar.bg, as it will help us to improve the quality of our services.
Thank you in advance!
Top rent a car
M***** A********
Sweden
Sweden
26.07.2023
Оценка услуги:
хорошо
Оценка персонала:
хорошо
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Super with A small car when you are drivning in small towns.
Рекомендовали бы Вы нас:
да
нет
Lucian Lisov
(свыше 6 резерваций)
Romania
26.07.2023
Оценка услуги:
отлично
Excelent service and great ride.
Оценка персонала:
отлично
Anton was very polite and helpful. Thank you
Anton was very polite and helpful. Thank you.
Anton was very polite and helpful. Thank you.
Время получения/возврата:
хорошо
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Stoyan Angelov Denev
(свыше 6 резерваций)
Bulgaria
26.07.2023
Оценка услуги:
отлично
Оценка персонала:
отлично
Супер
Супер
Супер
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Atanas Ignatov
(4-5 резерваций)
Bulgaria
26.07.2023
Оценка услуги:
отлично
Оценка персонала:
отлично
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Z******* I****** P***********
(4-5 резерваций)
Bulgaria
26.07.2023
Оценка услуги:
очень плохо
Extremely slow reception when renting
Extremely slow reception when returning
Inadequate previous damage marking - counting on not being able to prove them wrong
Inadequate support when filling documentation resulting in penalising customers
Contacting via number identified as spam number
Unsuccessful attempted call equals client refusing a contact
Bottom line - everything is the customer's fault
Customer service - will explain why it is customer's fault
Price for losing a customer = 200 EUR
To avoid
Оценка персонала:
очень плохо
Extremely slow reception when renting
Extremely slow reception when returning
Inadequate previous damage marking - counting on not being able to prove them wrong
Inadequate support when filling documentation resulting in penalising customers
Contacting via number identified as spam number
Unsuccessful attempted call equals client refusing a contact
Bottom line - everything is the customer's fault
Customer service - will explain why it is customer's fault
Price for losing a customer = 200 EUR
To avoid
Extremely slow reception when renting Extremely slow reception when returning Inadequate previous damage marking - counting on not being able to prove them wrong Inadequate support when filling documentation resulting in penalising customers Contacting via number identified as spam number Unsuccessful attempted call equals client refusing a contact Bottom line - everything is the customer's fault Customer service - will explain why it is customer's fault Price for losing a customer = 200 EUR To avoid
Extremely slow reception when renting Extremely slow reception when returning Inadequate previous damage marking - counting on not being able to prove them wrong Inadequate support when filling documentation resulting in penalising customers Contacting via number identified as spam number Unsuccessful attempted call equals client refusing a contact Bottom line - everything is the customer's fault Customer service - will explain why it is customer's fault Price for losing a customer = 200 EUR To avoid
Время получения/возврата:
очень плохо
Оценка автомобиля
удовл.
Extremely slow reception when renting
Extremely slow reception when returning
Inadequate previous damage marking - counting on not being able to prove them wrong
Inadequate support when filling documentation resulting in penalising customers
Contacting via number identified as spam number
Unsuccessful attempted call equals client refusing a contact
Bottom line - everything is the customer's fault
Customer service - will explain why it is customer's fault
Price for losing a customer = 200 EUR
To avoid
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mrs. Popgeorgieva,
Thank You for your review.
We value the opinion of all our customers.
We are very sorry that you had to deal with unexpected expenses during your rental but we want to assure you that we never tax our customers unfairly. We cannot agree that you have not received adequate service, as our staff provided you with maximum support and assistance, both by phone and by email, as well as in the office.
You have used our services before and as a regular customer, you know that our representatives act on the basis of the terms of the contract, but nevertheless they always strive to help our clients, since our cooperation with you is important to us. At the beginning of each rental, our representatives carefully inspect all cars and describe all scratches and damages in the contract.
We really hope that you will change your mind about us and use our services more than once, as we really appreciate our cooperation. Looking forward to hearing from you.
Kind regards,
Top rent a car
Yosef Niazof
(1 резервация)
Israel
26.07.2023
Оценка услуги:
отлично
Оценка персонала:
отлично
Время получения/возврата:
удовл.
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Nevelina Ivanova Georgieva
(4-5 резерваций)
Bulgaria
25.07.2023
Оценка услуги:
отлично
Оценка персонала:
отлично
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
